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Hive hub lights explained

The hub plugs into your broadband router and connects Hive to the app. Its lights work differently on each model, so find yours below.

Hive Hub (Nano 3, the current square hub)

LightWhat it meansWhat to do
Flashing green, then solid greenConnecting to the internet, then connected.Nothing once it goes solid.3 Hive sources
Slow-flashing greenUpdating its software. Hive says this can take up to an hour.Leave it powered on.2 Hive sources
No lightsA problem with the power cable or the hub itself.Check the power cable, then switch the hub off and on at the plug.3 Hive sources
Alternating red and greenThe hub has internet but can't reach Hive's servers.Restart the hub. Check Hive's service status page in case it's a known problem.1 Hive source

Hive Hub (Nano 2 / 2.5, the older hub)

LightWhat it meansWhat to do
Flashing red and amberThe hub is trying to recover from a failed connection.Hive suggests leaving it for an hour. If it's still flashing, try another port on your router, restart the router and swap the Ethernet cable.2 Hive sources
Solid red and greenThe hub failed to start correctly.Restart the hub at the plug.1 Hive source
Flashing green and redPossibly a problem with the power cable.Check the power cable is pushed fully in at both ends.1 Hive source
Slow-flashing greenUpdating its software.Leave it powered on.1 Hive source

Hive Hub 360 (round hub)

LightWhat it meansWhat to do
Flashing whiteThe hub is starting up. When it finishes, the light turns purple or goes out.Wait for it to finish.2 Hive sources
Blue (solid or spinning)Bluetooth pairing mode, started by holding the button on the hub for 10 to 20 seconds.Carry on with setup in the Hive app.2 Hive sources
Slow-flashing greenUpdating its software.Leave it powered on.1 Hive source

Hub offline?

  1. Switch the hub off at the plug, switch it back on, and give it 10 minutes. 2 Hive sources
  2. If it's still offline, use Hive's full network restart guide for your hub model. 2 Hive sources
  3. Hive hubs need an internet connection faster than 5 Mbps, and don't work on 2.5 Gbps router ports. 2 Hive sources

When the hub is offline, the Hive app shows every device as offline too, even if your heating is fine. 2 Hive sources

BoilerCodes is independent and not affiliated with Hive or British Gas. Everything here comes from Hive's own support articles and user guides, listed at the bottom.

Common questions

Why is my Hive hub flashing green?

Flashing then solid green means the hub is connecting and then connected. A slow green flash means it's updating its software, which Hive says can take up to an hour.

Why does the Hive app say everything is offline?

If the hub is offline, Hive says every device connected to it shows as offline in the app too. Restart the hub and give it 10 minutes.

Sources