How to reset Hive

Start with a restart, which keeps your schedules. A factory reset wipes them, so save it for when a restart hasn't worked.

Before you reset anything

A factory reset of the thermostat wipes your heating and hot water schedules, so you'll need to set them up again. 2 Hive sources
Try a simple restart first. It fixes many connection problems without losing anything. 2 Hive sources

Restart the thermostat

Take the batteries out and put them straight back in. 2 Hive sources

Factory reset the thermostat

Hive Thermostat (current model, Active Heating 2): press and hold the back and menu buttons until the screen shows 'factory reset' and counts down from 10. 3 Hive sources
Hive Thermostat Mini: press and hold the down arrow and circle buttons until the screen shows 'factory reset'. 2 Hive sources
Hive 1: hold the + and − buttons together while you put the battery back in. 2 Hive sources
Wired thermostat: press and hold the back and menu buttons, following Hive's wired reset steps. 2 Hive sources

Restart or re-pair the receiver

Restart: switch the boiler off at its isolation switch (the receiver lights go out), then back on. 2 Hive sources
Pair with your hub: hold the central heating button on the receiver until the status light double-flashes amber, then follow the Hive app. 4 Hive sources
Pair without a hub (standalone): hold the central heating button until the status light flashes pink or white. 2 Hive sources
While you pair the receiver, take the batteries out of the thermostat. 2 Hive sources

Restart the hub

Switch the hub off at the plug, switch it back on, and give it 10 minutes to come back online. 2 Hive sources
If it's still offline, Hive has a full network restart guide for each hub model. 2 Hive sources
Hive hubs need an internet connection faster than 5 Mbps and don't work with 2.5 Gbps router ports. 2 Hive sources
We couldn't find a factory reset that Hive publishes for its Nano hubs. If a restart doesn't fix it, contact Hive.

Jobs for an installer

Hive says its heating products should always be installed by a qualified professional, and the wiring must be done by someone competent in electrical work. 4 Hive sources

BoilerCodes is independent and not affiliated with Hive or British Gas. Everything here comes from Hive's own support articles and user guides, listed at the bottom.

Common questions

How do I reset my Hive thermostat?

To restart it, take the batteries out and put them back. To factory reset the current Hive Thermostat, hold the back and menu buttons until the screen counts down from 10. A factory reset wipes your schedules.

How do I reset the Hive receiver?

Hive's restart is to switch the boiler off at its isolation switch and back on. To pair it again, hold the central heating button until the status light double-flashes amber.